Shipping policy

Effective Date: [February 22nd, 2025]

At Oro | Barus, we are committed to delivering your orders in a timely and reliable manner. Please review our shipping policy below, which outlines our order processing, shipping methods, delivery timeframes, and related procedures.

1. Order Processing

  • Processing Time:
    All orders are processed within 1-2 business days of purchase. During peak periods or for customized items, processing times may be slightly extended. You will be notified via email if any delays occur.

2. Shipping Methods & Carriers

  • Shipping Carriers:
    We partner with trusted carriers (e.g., [UPS, Fedex, and USPS]) to ensure secure and efficient delivery of your orders.

  • Tracking:
    Once your order is shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking details to update in the carrier’s system.

3. Domestic Shipping

  • Estimated Delivery Time:
    For orders within [U.S.A], estimated delivery is between 3-7 business days from the shipment date.

  • Shipping Costs:
    Shipping fees are calculated at checkout based on the weight, dimensions, and destination of your order. Free shipping promotions may be available from time to time.

4. International Shipping

  • Service Availability:
    We offer international shipping to select countries. Please check our website or contact customer service to confirm if your destination is served.

  • Estimated Delivery Time:
    International orders typically take 7-21 business days for delivery, depending on the destination and customs processing.

  • Customs and Duties:
    Additional fees such as customs duties, taxes, or import charges may be incurred at the destination country. These charges are the responsibility of the recipient.

5. Address Accuracy

Please ensure that your shipping address is accurate and complete. Oro | Barus is not responsible for delivery delays or misdirected shipments due to incorrect or incomplete address information provided by the customer.

6. Lost or Delayed Packages

If your package is delayed or lost in transit, please contact our Customer Service team at [orobarus@amorfati.one]. We will assist you in tracking your order and resolving any issues with the shipping carrier.

7. Policy Updates

Oro | Barus reserves the right to modify or update this Shipping Policy at any time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or need further assistance regarding our shipping practices, please contact us at:

  • Email: [orobarus@amorfati.one]

Your satisfaction is important to us, and we are dedicated to ensuring that your order arrives safely and on time. Thank you for choosing Oro | Barus.